Michigan is known for its auto industry, which may be why so many of the state’s vehicle owners demand the highest repair standards. For example, many customers use a dealership for Auto Repair in Holland MI, despite the number of local mechanic shops. Dealers have the resources to provide exceptional customer care, specialty mechanics, and high-tech equipment. They also guarantee parts and labor and can handle recall jobs.
Customer Care Is Important to Dealers
A dealership lives and dies by its reputation, so their Auto Repair in Holland MI, is likely to include exceptional customer care. They generally provide friendly receptionists who can answer questions and arrange loaner cars. Dealers also offer customer-friendly hours. Many stay open well into the late evening and are available on weekends. They usually offer drop-off services that allow customers to leave cars before and after work. Company websites such as Berger Chevrolet also streamline many services. For instance, when customers visit the website, they can quickly check on the status of repairs. In addition, dealer facilities have comfortable waiting rooms that include snacks and Wi-Fi. Their shuttle drivers are always on standby and ready to pick up and deliver customers who do not want to wait.
Dealers Hire Well-Trained Mechanics
Customers never have to worry about dealership mechanics’ experience or training. They are not only ASE (Automotive Service Excellence) certified but also factory trained to work on the models they service. That means clients can trust them with trucks, domestic cars, and foreign models. During Auto Repair in Holland MI, mechanics uses the highest quality parts and only those that are meant for the vehicles they are working on. Dealers also guarantee all parts and workmanship.
A Dealership Has High-Tech Equipment
Regardless of how skilled the staff of a small mechanic shop is, most cannot compete with dealers’ equipment. Dealerships have state-of-the-art diagnostic technology that allows them to pinpoint issues very quickly. They use specialty tools designed specifically for the vehicles they are working on. They have paint and body shops that can restore cars to like-new condition in record time. Dealers are also equipped to do recall work efficiently.
Many vehicle owners depend on local dealerships for repair and maintenance services. That is because dealers are customer friendly and use only well-trained mechanics. Clients also use dealers when they want guaranteed quality and fast turnaround times.
